Arrival and departure instructions for private/shared services

Contact Details (All destinations): +30 231 231 5222
Office Hours: Monday to Friday 10:00 – 20:00
Office Hours: Saturdays and Sundays 10:00 – 18:00
24/7 Emergency line (All destinations): +30 231 231 5222

Upon arrival at airport

All other Airports

Your driver will wait for you holding a board with your name on it.

For private/shared shuttle transportation services from the airport, the driver shall wait a maximum of 60 minutes from the time of flight arrival specified on the voucher. The waiting time by the driver from any other pick-up point shall be restricted to 20 minutes from the time stated on the voucher.

Flight Delays

For Private transfers:
Flight delays are monitored, and transfer service shall be adjusted accordingly.

Shared Shuttle transfers:
You will be offered transport on the next available shared service.

Ports

Once you have disembarked your ship, your driver/representative will be waiting OUTSIDE the disembarkation location, holding a sign with your name on it.
Once you have disembarked your ship, your driver/representative will be waiting OUTSIDE the disembarkation location, holding a sign with your name on it.

Your driver/representative will be waiting OUTSIDE the café at the port entrance, holding a sign with your name on it.

Once you have disembarked your ship, your driver/representative will be waiting OUTSIDE the disembarkation location, holding a sign with your name on it.

Your driver/representative will be waiting OUTSIDE the arrivals hall building in front of the parking, holding a sign with your name on it.

Return Transfer Information

Your return transfer pick-up time from your accommodation will be available 24 hours prior to your departure flight time. Please call us on the number below to receive full details. Please ensure that you have your booking ID at hand, as you will need to quote this when you call.
Please only contact us one day before your flight departure time, as your pick-up time will not be available prior to this. Failure to confirm your departure transfer time will result in no transfer.

Alternatively, please log in 24 hours before the departure to the following link : https://dispatch.guru/pickup/ in order to check your pickup time, by providing Date of transfer & Transfer booking Reference.

Departure Day

Please be at your confirmed pick-up point at least 10 minutes before the agreed scheduled time.

For private transfer, if you fail to be at the pick-up point within 20 minutes of the time specified on your voucher the supplier will try to contact you on the mobile telephone number you have provided. If it is not possible to speak to you by reason of no or poor connection, no signal, the voicemail is on or the call is unanswered, the service will not be provided, and there is no obligation to provide you with the service and a refund will not be made.

For shared shuttle services, the maximum waiting time of the vehicle is 5 minutes.